Right of Withdrawal Policy – NOVVA

Right of Withdrawal

Consumers have the right to cancel this contract within fourteen (14) days without giving a reason.

The cancellation period is fourteen days from the date the contract is concluded.

To exercise your right of withdrawal, you must:

MVZ Diabeteszentrum Dr. Tews GmbH
Herzbachweg 14E
63571 Gelnhausen
Email: novva@tews-diabetes.de

by providing a clear statement (e.g., via email or letter) of your decision to cancel this contract.

To comply with the cancellation period, it is sufficient for you to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.

Consequences of the Revocation

If you cancel this contract, we must refund all payments we have received from you without delay and no later than fourteen days after we receive your notice of cancellation.

We will use the same payment method you used for the original transaction to issue the refund, unless otherwise expressly agreed.

Premature Expiration of the Right of Withdrawal

In the case of a contract for the provision of services, the right of withdrawal expires prematurely if:

• the service has been fully provided and
• the consumer has expressly agreed that the performance of the service may begin before the expiration of the withdrawal period, and
• the consumer has confirmed that he is aware that, by giving his consent, he forfeits his right of withdrawal upon full performance of the contract.

The provision of services may have already begun when the medical examination starts, medical records are reviewed, or a telemedicine consultation is conducted.