General Terms and Conditions (GTC)

1. NOVVA – Platform for Digital Obesity Consultations

the MVZ Diabetes Center Dr. Tews GmbH

2. Scope

These Terms and Conditions apply to all contracts between MVZ Diabeteszentrum Dr. Tews GmbH (hereinafter “NOVVA” or “Provider”) and the users of the NOVVA platform.

The platform is intended exclusively for adult consumers as defined in Section 13 of the German Civil Code (BGB).

3. Statement of Work

(1) NOVVA offers a digital obesity consultation service that includes medical advice and support from licensed physicians.

(2) The purpose of the treatment is to determine, through a medical examination, whether the patient is medically eligible for weight-loss therapy—in particular, through the use of prescription medications.

(3) Use of the platform does not entitle the user to:

  • a specific diagnosis,
  • the issuance of a prescription,
  • the prescription of a specific medication,
  • a treatment,
  • or a successful outcome of treatment.

(4) Decisions regarding medical treatment and the issuance of prescriptions, if any, are made exclusively by the attending physicians based on medical criteria and applicable professional guidelines.

4. No shipping of medications / free choice of pharmacy

(1) NOVVA does not sell or ship any medications.

(2) If a prescription is issued in a specific case, the user will receive it to fill independently at a pharmacy of their choice.

(3) Patients have the express right to choose their own doctor and pharmacy in accordance with German law.

5. Conclusion of the Contract

(1) The description of the services on the website does not constitute a legally binding offer.

(2) The contract is not concluded until:

  • the user has completed the booking process and
  • the payment has been successfully processed.

(3) The provider reserves the right to reject inquiries without providing a reason, particularly in the following cases:

  • medical ineligibility,
  • incomplete information,
  • Suspected abuse,
  • or violations of these Terms and Conditions.

6. Prices and Compensation

(1) For the initial medical consultation, a one-time fee in the amount of:

99.90 EUR

collected.

(2) For follow-up medical visits within subsequent quarters, the reimbursement amount is:

29.90 EUR per follow-up contact

to.

(3) The following is expressly provided:

  • No subscription,
  • No automatic renewal,
  • No recurring payment obligation.

(4) All prices include applicable sales tax, if any.

7. Terms of Payment

(1) Payment may be made only using the payment methods offered on the platform.

(2) The provider may use external payment service providers.

(3) The right to compensation arises regardless of whether, ultimately:

  • a prescription is issued,
  • treatment is recommended,
  • or whether a particular medication is medically appropriate.

8. Users’ Obligations to Cooperate

(1) Users are required to provide all information:

  • complete,
  • truthful,
  • Please enter the current
    .

(2) This applies in particular to:

  • Pre-existing conditions,
  • Medications,
  • Allergies,
  • Weight,
  • Health data,
  • and other medically relevant information.

(3) Incorrect or incomplete information may:

  • to a refusal of treatment,
  • health risks,
  • and may result in exclusion from use.

9. Medical Services / Disclaimer

(1) Medical decisions are made exclusively by licensed physicians in accordance with professional standards.

(2) NOVVA does not guarantee any specific medical outcome.

(3) The information provided is not a substitute for immediate emergency care.

(4) In the event of a medical emergency, users must immediately:

  • the emergency medical services,
  • an emergency room,
  • or contact a local doctor at
    .

10th Recipe Exhibition

(1) Prescriptions are issued only after an individual medical examination.

(2) There is no entitlement to a prescription for a specific medication.

(3) Physicians are free to make treatment decisions and are bound solely by medical standards.

11. Authorization to Use

Use of the platform is restricted exclusively to individuals who:

  • are at least 18 years old,
  • are legally competent,
  • and have their habitual residence within the European Union.

12. Data Protection

(1) Personal data is processed in accordance with the provider’s privacy policy.

(2) In addition, the privacy policy of MVZ Diabeteszentrum Dr. Tews GmbH applies.

(3) Health data is processed exclusively in accordance with statutory data protection requirements.

13. Platform Availability

(1) The Provider shall endeavor to ensure that the Platform is available with as few interruptions as possible.

(2) Temporary restrictions due to:

  • technical maintenance,
  • force majeure,
  • System failures,
  • or security measures
    do not give rise to any claims for damages.

14. Liability

(1) The provider has unlimited liability:

  • if done intentionally,
  • gross negligence,
  • as well as in cases of injury to life, body, or health.

(2) In the event of a breach of material contractual obligations due to slight negligence, liability is limited to the foreseeable damages typical for this type of contract.

(3) In all other respects, liability is excluded to the extent permitted by law.

15. Right of Withdrawal for Consumers

Consumers generally have a statutory right of withdrawal.

The right of withdrawal may expire early if:

  • the service has been fully provided and
  • the user has expressly agreed that the service will begin before the end of the cancellation period.

The separate notice of right of withdrawal is an integral part of these Terms and Conditions.

16. Improper Use

The provider is entitled to suspend user accounts or requests if:

  • if false information is provided,
  • medical processes are manipulated,
  • or if there is misuse of the platform.

17. Changes to the Terms and Conditions

The provider reserves the right to amend these Terms and Conditions in the future, provided that:

  • changes in the law,
  • technological developments,
  • or if changes to the services offered at
    make this necessary.

18. Governing Law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Mandatory consumer protection laws of the users’ country of residence remain unaffected.

19. Dispute Resolution

The European Commission provides a platform for online dispute resolution:

https://ec.europa.eu/consumers/odr/

The provider is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

20. Final Provisions

If any provision of these Terms and Conditions is or becomes invalid, in whole or in part, the validity of the remaining provisions shall remain unaffected.